Welcome to Figmint Sale Store. Just as we thoughtfully design our collections—from Bakeware and Kitchen Storage to Cutlery and Outdoor Cooking tools—we approach your shopping experience with the same intention: clarity, simplicity, and respect. This policy is crafted for our community of Efficient Organizers, Curated Collectors, and Global Home Cooks, ensuring your journey from delivery to potential return is as seamless and organized as the kitchens our products help you create.

Shipping Information

We strive to get your carefully selected items to you promptly and securely.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Methods & Delivery Times

We offer two reliable shipping options to serve our global community:

  • Standard Shipping (Fee: $12.95 USD)
    • Carrier: DHL or FedEx.
    • Delivery Time: 10-15 business days after dispatch.
    • Ideal for faster delivery with full tracking.
  • Free Shipping
    • Carrier: EMS.
    • Delivery Time: 15-25 business days after dispatch.
    • Available on all orders of $50 USD or more.

Note: We ship globally, excluding some remote areas in Asia and other locations. Delivery times are estimates and may vary due to customs processing or local carrier delays.

Returns & Exchanges: Our Commitment

We are committed to your complete satisfaction. If an item doesn’t perfectly fit your curated kitchen or lifestyle, our straightforward process is here to help.

Key Policy Summary

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, and in resalable condition.
  • Process: Contact us first to initiate a return. Do not ship items back without authorization.
  • Refund Method: Refunds are issued to the original payment method.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

Our Step-by-Step Returns & Exchanges Process

  1. Initiate Your Request (Within 15 Days)
    Email our support team at [email protected] within 15 days of delivery. Include your order number and reason for return/exchange. Use the template below for clarity.
  2. Receive Instructions & Return Authorization
    We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions. Please do not ship returns without an RMA.
  3. Package and Ship the Item
    Securely package the item in its original packaging, including all accessories, manuals, and tags. Include a copy of your order confirmation or the RMA slip inside. Ship to the address we provide using a trackable service and keep your proof of postage.
  4. Our Inspection & Your Refund/Exchange
    Once received and inspected (typically within 5-7 business days), we will process your request.
    • For Refunds: We will email you and initiate the refund to your original payment method.
    • For Exchanges: We will ship the replacement. If out of stock, we will contact you for an alternative or issue a refund.

Return Request Email Template

To help you get started, please use this template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Figmint Sale Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Please insert your order number] Product Name(s): [e.g., Stainless Steel Colander, Bamboo Cutting Board] Reason for Return/Exchange: [e.g., incorrect size, changed mind, defective item]

Please provide the return instructions and RMA number.

My preferred resolution is:
[ ] Refund to original payment method.
[ ] Exchange for: [Product Name & SKU if known].

Thank you for your assistance.

Best regards,
[Your Full Name] [Your Phone Number associated with the order]

Refund Timeline & Method

Your refund will be processed to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).

  • Credit/Debit Card & PayPal Refunds: Once issued by us, refunds typically appear in your account within 5-10 business days, depending on your bank or PayPal’s processing times.
  • You will receive an email confirmation from us when the refund has been initiated.
  • Please note: The original shipping cost (Standard or Free Shipping) is non-refundable.

Non-Returnable Items

To ensure hygiene and safety for all our customers, the following categories are final sale and cannot be returned or exchanged unless they arrive defective or damaged:

  • Cutlery & Knife Accessories: For safety and hygiene reasons, used or opened knife sharpeners, blade guards, etc.
  • Food Storage Bags & Containers: If the original seal is broken or packaging is opened.
  • Kitchen & Table Linens / Kitchen Towels: If the hygiene seal is removed or the product has been washed.
  • Personalized or Custom-Ordered Items.
  • Items not in original condition, used, damaged, or missing parts due to customer handling.

If you receive a defective or incorrect item from these categories, please contact us immediately at [email protected] with photos, and we will gladly resolve the issue.

Exchanges & International Returns

Exchanges

We are happy to exchange an item for a different size, color, or product, subject to availability. The process follows the same steps as a return. Shipping charges for the replacement item will be covered by us for exchanges due to our error.

International Returns

For our valued global customers (outside the United States):

  • You are responsible for any return shipping costs and applicable customs duties or taxes associated with the return.
  • Refunds will be issued for the product cost only, in the original currency of purchase.

Need Help?

Our team is here to assist you with the same care we put into selecting our Bakeware, Cabinet Organizers, and Holiday Kitchen Essentials.

Email: [email protected]
Address: 1088 Moore Avenue, Fort Worth, TX 76107, USA

Please allow 1-2 business days for a response.

Thank you for trusting Figmint Sale Store. We are dedicated to ensuring your experience is as organized and joyful as the kitchen our products help you create.

With gratitude,
The Team at Figmint Sale Store