Welcome to Figmint Sale Store. Just as we thoughtfully design our collections—from Bakeware and Kitchen Storage to Cutlery and Outdoor Cooking tools—we approach your shopping experience with the same intention: clarity, simplicity, and respect. We are committed to providing not only durable, joy-sparking tools but also a seamless and trustworthy post-purchase process.

We understand that sometimes a product may not perfectly fit your curated kitchen or lifestyle. This policy outlines our straightforward and customer-focused returns and exchanges process, designed for our community of Efficient Organizers, Curated Collectors, and Global Home Cooks.

Key Policy Summary

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, and in resalable condition.
  • Process: Contact us first at [email protected] to initiate a return.
  • Refund Method: Refunds are issued to the original payment method.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

Our Returns & Exchanges Process

To ensure a smooth and efficient process, please follow these steps:

Step 1: Initiate Your Request (Within 15 Days of Delivery)

Please contact our support team at [email protected] within 15 days of receiving your order. Include your order number and the reason for the return or exchange. You can use the template below for clarity.

Step 2: Receive Instructions & Return Authorization

We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send the item. Please do not ship returns back without an RMA number.

Step 3: Package and Ship the Item

Securely package the item in its original packaging, including all accessories, manuals, and tags. Include a copy of your order confirmation or the RMA slip inside the package. Ship the package to the address we provide. We recommend using a trackable shipping service and retaining your proof of postage.

Step 4: Our Inspection & Your Refund/Exchange

Once we receive and inspect the returned item (typically within 5-7 business days after arrival), we will process your request.

  • For Refunds: We will notify you via email and initiate the refund to your original payment method.
  • For Exchanges: We will ship the replacement item to you. If the requested item is out of stock, we will contact you to discuss alternatives or issue a refund.

Return Request Email Template

To help you get started, here is a simple template. Please copy, paste, and fill in the details into an email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Figmint Sale Store Team, I would like to request a [return/exchange] for my recent order. Order Number: [Please insert your order number] Product Name(s): [e.g., Stainless Steel Colander, Bamboo Cutting Board] Reason for Return/Exchange: [e.g., incorrect size, changed mind, defective item] Please provide the return instructions and RMA number. My preferred resolution is: [ ] Refund to original payment method. [ ] Exchange for: [Product Name & SKU if known]. Thank you for your assistance. Best regards, [Your Full Name] [Your Phone Number associated with the order]

Refund Timeline & Method

Your refund will be processed to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).

  • Credit/Debit Card & PayPal Refunds: Once issued by us, refunds typically appear in your account within 5-10 business days, depending on your bank or PayPal’s processing times.
  • You will receive an email confirmation from us when the refund has been initiated.
  • Please note that the original shipping cost (Standard or Free Shipping) is non-refundable.

Non-Returnable Items

To ensure hygiene and safety for all our customers, the following categories are final sale and cannot be returned or exchanged unless they arrive defective or damaged:

  • Cutlery & Knife Accessories: For safety and hygiene reasons, used or opened knife sharpeners, blade guards, etc., are non-returnable.
  • Food Storage Bags & Containers: If the original seal is broken or packaging is opened.
  • Kitchen & Table Linens / Kitchen Towels: If the hygiene seal is removed or the product has been washed.
  • Personalized or Custom-Ordered Items.
  • Items not in original condition, used, damaged, or missing parts due to customer handling.

If you receive a defective or incorrect item from these categories, please contact us immediately at [email protected] with photos, and we will gladly resolve the issue.

Exchanges

We are happy to exchange an item for a different size, color, or product, subject to availability. The exchange process follows the same steps as a return. Once we receive and approve the returned item, we will ship the new item to you. Shipping charges for the replacement item will be covered by us for exchanges due to our error.

International Returns

As we serve a global customer base (excluding some remote areas in Asia and elsewhere), customers outside the United States are responsible for any return shipping costs and applicable customs duties or taxes associated with the return. Refunds will be issued for the product cost only, in the original currency of purchase.

Need Help?

Our team is here to assist you with the same care we put into selecting our Bakeware, Cabinet Organizers, and Holiday Kitchen Essentials.

Email: [email protected]
Address: 1088 Moore Avenue, Fort Worth, TX 76107, USA
Please allow 1-2 business days for a response.

Thank you for trusting Figmint Sale Store. We are dedicated to ensuring your experience is as organized and joyful as the kitchen our products help you create.

With gratitude,
The Team at Figmint Sale Store