Welcome to the Figmint Sale Store FAQ. We’re here to provide clarity and support for your kitchen journey. Below, you’ll find answers to common questions about our products, delivery, and policies—crafted with the same thoughtful simplicity that defines our kitchen tools.

About Our Products & Brand

What kind of products does Figmint Sale Store offer?
We specialize in curated, functional kitchen and home essentials designed to simplify cooking and organization. Our menu includes:
  • Cookware & Bakeware: Durable pots, pans, griddles, and baking tools.
  • Organization Solutions: Cabinet organizers, food storage containers, cutting boards, and countertop storage.
  • Tools & Accessories: From cutlery and colanders to kitchen linens and snack boxes.
  • Specialized Collections: Including dorm kitchen essentials, holiday items, and outdoor cooking gear.
Every product is chosen for its clean design, durability, and smart value—helping you create an efficient, joyful kitchen space.
What is the quality and design philosophy behind Figmint products?
Our products embody Curated Simplicity. We focus on:
  • Function-First Design: Tools that perform reliably, from nonstick cookware to sturdy storage.
  • Clutter-Free Selection: We offer thoughtfully edited collections, avoiding overwhelming choices.
  • Democratized Premium Quality: We believe exceptional kitchen tools should be accessible, offering smart value without compromising on performance.

Ordering, Payment & Account

What payment methods do you accept?
We accept all major credit cards and secure online payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely. We do not store your payment information on our servers.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating a free account allows you to:
  • Track your order history.
  • Save your shipping details for faster checkout.
  • Receive updates on new products and exclusive offers.

Shipping & Delivery

Where do you ship, and what are the delivery options?
We ship globally from our fulfillment center in Fort Worth, Texas (though delivery to some parts of Asia and remote regions may not be available). We offer two clear shipping options:
1. FAST & TRACKABLE Standard Shipping
Cost: $12.95
Carrier: DHL or FedEx
Timeline: Order processed in 1-2 business days, then delivered within 10-15 business days after shipment.
Ideal for: When you need predictable, tracked speed for items like new cookware or organization tools.
2. ECONOMICAL & HASSLE-FREE Free Shipping
Cost: FREE on orders over $50
Carrier: EMS
Timeline: Order processed in 1-2 business days, then delivered within 15-25 business days after shipment.
Ideal for: Stocking up on household essentials or building a kitchen toolkit without shipping fees.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey right to your doorstep.
Are there any additional fees for international orders?
For orders shipped outside the United States, customs duties, taxes, or import fees may be applied by your country’s authorities. These fees are the responsibility of the recipient and are not included in the product or shipping cost. We recommend checking with your local customs office for more information.

Returns, Exchanges & Guarantee

What is your return policy?
We stand behind our products with a Happiness Guarantee. If any item does not meet your expectations, you may return it within 15 days of the delivery date for a refund or exchange. The item must be in its original, unused condition with all packaging.
How do I initiate a return or exchange?
Please contact our customer care team at [email protected] with your order number and details about the item you wish to return. We will guide you through the simple return process and provide a return authorization and instructions.
What if my product arrives damaged or defective?
We sincerely apologize for any inconvenience. Please contact us immediately at [email protected] within 48 hours of delivery. Provide your order number and photos of the damaged product and packaging. We will promptly arrange a replacement or refund.

Contact & Support

How can I contact customer service?
Our dedicated customer care team is here to help. You can reach us at:

Email: [email protected]
We strive to respond to all inquiries within 24-48 business hours.
What is your company address?
Figmint Sale Store
1088 Moore Avenue
Fort Worth, TX 76107
United States
We’re honored to be part of your kitchen story.
Our mission is to deliver tools that transform everyday cooking into moments of joy and efficiency. If your question isn’t answered here, please don’t hesitate to reach out.

With gratitude,
The Team at Figmint Sale Store
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